We have 15 employees who make up the core team and many other experts and partners that we call upon when required.

Yes, absolutely, we have many clients based across the whole of the EU and around the world too.

The cost of your IT support is based on the type and levels of support you choose and the number of users to be looked after. It’s worth noting that adding or removing users can increase or reduce your costs respectively.

We’re really good. No seriously. We are. As soon as we have all the information we need – we could make mountains move within 24 hours. Typically, our clients like us to simply make it happen inside of one business week.

If you’re not happy, we’re not happy – at this point there’s not much that we won’t move, shift or make happen in order for the situation to be resolved.

Of course we do. Technology sometimes has a mind of its own that no one can predict. You can call us anytime, day or night. We will log your support ticket and provide practical help where we can until your dedicated engineer takes over.

Maxtexno creates magic at the point where technology intersects with business. So we can do anything that’s related to IT. This includes services such as implementing ‘green’ recycling processes for equipment and component, office relocations, pull rabbits out of hats.. wait. Scratch that last one.

Your entire network is supported, including printers, switches, firewalls, email delivery to mobile devices and remote access systems. Having identified the equipment covered by your support contract, we can proactively monitor, protect and update your systems, for optimal operation.

First your ticket goes to the response team and these are usually solved by providing you with verbal or written instructions, sometimes using remote access to your computer. Response rates vary depending on how busy the team is and the complexity of the problem. However, during busy periods, each ticket will be scheduled due to severity and impact on your work so the right priority to issues is given.